Shipping policy

Here is how we process and deliver Eliza New York orders. If anything is unclear, email support@elizanewyork.com.

Where we ship

We ship to addresses in the United States, including P.O. Boxes. We do not ship internationally at this time.

Processing time

Orders are processed within 1 to 3 business days, Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day.

Shipping rates and delivery times

Method	Cost	Estimated delivery
Free Standard Shipping	Free on all orders	6 to 12 business days

Delivery times are counted from the day you place your order and include processing. They are estimates, and carrier delays can occasionally add a few days.

Taxes

Prices are in US dollars. Any sales tax that applies to your address is calculated and shown at checkout before you pay. There are no import duties on orders.

Tracking

When your order ships, we email you a tracking number and link. Please allow up to 24 hours for the first tracking update to appear.

Address changes

Please check your shipping address at checkout. If you need to change it, email us right away. We can update it before the order ships, but not once it is with the carrier.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you cannot find it, please wait 24 to 48 hours and check with neighbors and your building's mailroom. If it still has not turned up, contact us and we will open an investigation with the carrier. If your order arrives damaged, email us a photo within 30 days of delivery and we will send a replacement or a refund.

Multiple parcels

Orders with several items may arrive in separate parcels on different days. You will receive tracking for each parcel.